Privacy Policy

1. General

1. We value the safety and privacy of your personal data. We have formulated this Privacy Policy ("Policy") to help users understand our process of collecting information and the parameters governing non-disclosure. This document is an electronic record under the Information Technology Act, 2000 and the rules made thereunder, as applicable, and as amended by relevant provisions of the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signature.
2. This document is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which require publishing the Rules and Regulations, Privacy Policy, and Terms of Use for access to or usage of https://www.parbatherbal.com.
3. The domain name https://www.parbatherbal.com ("Website") is owned and operated by Parbat Herbal ("Company"), having its principal place of business at Plot No-36/U5, Road No.13, BMC School No 03, Shivaji Nagar 2, Govandi, Mumbai, Maharashtra, India – 400043, where such expression shall, unless repugnant to the context, be deemed to include its respective representatives, administrators, employees, directors, officers, agents, and their successors and assigns.
4. For the purposes of this Policy, wherever the context so requires:
   1. The term "You" / "User" shall mean any legal person or entity accessing or using the services provided on this Website, who is competent to enter into binding contracts as per the provisions of the Indian Contract Act, 1872.
   2. The terms "We", "Us", and "Our" shall mean the Website and/or the Company, as the context so requires.
   3. The terms "Party" and "Parties" shall respectively be used to refer to the User and the Company individually and collectively, as the context so requires.
5. The headings in this Policy are for organizational purposes only and shall not be used to interpret the provisions contained herein. The headings shall have no legal or contractual value.
6. Use of the Website is solely governed by this Policy and the Terms of Use of the Website ("Terms", available at https://www.parbatherbal.com), along with any modifications made by the Company from time to time at its sole discretion. Visiting the home page of the Website and/or using any services provided on it shall be deemed to signify the User's unequivocal acceptance of this Policy and the Terms. The User expressly agrees that the Terms and Policy are co-terminus, and expiry/termination of either shall lead to termination of the other.
7. The User unequivocally agrees that this Policy and the Terms constitute a legally binding agreement between the User and the Company. The User acknowledges that no signature or express act is required to make this Policy binding, and that visiting any part of the Website constitutes full and final acceptance of this Policy and the Terms.
8. The Company retains the sole and exclusive right to amend or modify this Policy and the Terms without prior notice to the User, and any such amendments shall take effect immediately. Users have a duty to periodically review this Policy and the Terms.
9. Continued use of the Website following any change constitutes the User's consent to such amendments. Subject to compliance with this Policy and the Terms, the User is granted a personal, non-exclusive, non-transferable, revocable, limited privilege to access and use the Website.

2. Authorisation & Brand Protection Policy

Parbat Herbal is exclusively owned and operated by Parbat Herbal. Parbat Herbal ke products, logo, images aur trademarks bina written permission ke use nahi kiye ja sakte. No individual, seller, distributor, reseller, or third party is authorized to use, manufacture, promote, list, advertise, or sell Parbat Herbal products, or to use the Parbat Herbal brand name, trademarks, logos, product images, or any brand-related material, on any online or offline platform — including e-commerce websites and social media — without prior written authorization from the Company. Any unauthorized use or listing will be treated as a violation of company policy and intellectual property rights and may result in legal action and platform complaints without prior notice.

3. Collection of Personal and Other Information

1. The User expressly agrees that the Company collects and stores personal information provided by the User from time to time on the Website, including but not limited to the User's username, password, email address, name, address, service address, destination, age, date of birth, sex, nationality, browsing history, and any images or other information uploaded/submitted by the User. This information is used to provide services and features tailored to the User's needs and to improve the Website experience. The Company will periodically evaluate the User's personal information to keep it safe, accurate, and up to date. If a User identifies an error in their personal information, they may update it by contacting the Company at customer@parbatherbal.com or by calling +91 9022238366.
2. The User is aware that the Company/Website may automatically track certain information based on the User's IP address and behaviour on the Website, and expressly consents to the same. This information may include the URL visited prior to accessing the Website, URLs subsequently visited, browser/computer information, IP address, etc., and is used for internal research on user demographics, interests, and behaviour.
3. If the User purchases products/services from the Website, the User consents to the Website collecting information about their buying behaviour and trends.
4. If the User posts messages, reviews, feedback, or similar content anywhere on the Website (message boards, chat rooms, review sections, etc.), such information may be collected and stored indefinitely by the Company, and may be used to resolve disputes, provide customer support, troubleshoot problems, or be provided to judicial/governmental authorities as required.
5. Any information pertaining to the User collected by the Company — whether directly provided or otherwise, including personal correspondence, emails, or feedback from third parties regarding the User's activities on the Website — may be compiled into a file specific to the User, and the User expressly consents to this.
6. While certain sections of the Website may be browsed without registration, activities such as placing an order require the User to provide valid personal information. Contact information provided may be used to send offers and promotions, whether or not based on the User's previous orders and interests, and the User expressly consents to receiving the same.

4. User's Responsibilities

It is the User's responsibility to provide correct contact particulars. The Company shall send emails or make calls to the email addresses/phone numbers provided by the User at the time of registration. If a User has inadvertently registered incorrect contact details, the Company offers a facility to review and correct such information. The Company shall not be liable for any incorrect information submitted by a User at any time on https://www.parbatherbal.com.

5. Cookies

1. A "Cookie" is a small piece of information stored by a web server on a web browser, allowing it to be traced back to that browser later. Cookies help the browser remember information specific to a given user, such as login credentials. The Website places both permanent and temporary cookies on the User's device/browser, and the User expressly consents to the same.
2. The Website uses or may use cookies to help analyze web page flow, measure promotional effectiveness, and promote trust and safety. Certain features of the Website are only available through the use of such cookies. Users may decline cookies via their browser settings but may then be unable to use certain features of the Website.
3. The User may encounter cookies or similar devices placed by third parties or affiliates on certain pages of the Website. The Company does not control such third-party cookies and is not responsible for them; the User assumes all associated risks.

6. Divulging / Sharing of Personal Information

1. The Company may disclose personal information if required to do so by law, or if it believes in good faith that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes, or to enforce this Policy/Terms, respond to third-party claims, or protect the rights, property, or personal safety of users or the public.
2. The Company and its affiliates may share/transfer some or all of the User's personal information with other business entities in the event of a merger, acquisition, reorganization, amalgamation, or restructuring of the Company's business. The successor entity will continue to be bound by this Policy and the Terms, as amended from time to time.
3. The Company may provide some of the User's personal information to third-party companies for their marketing purposes; however, such third parties may not retain or use the User's personal information beyond what is necessary to provide the relevant product, service, or information, unless the User specifically grants further permission to the Company.
4. The Company may disclose information if legally required to do so, pursuant to an order from a governmental entity, or in good faith, to:
   1. Conform to legal requirements or comply with legal process;
   2. Protect the Company's rights or property, or those of its affiliated companies;
   3. Prevent a crime or protect national security; or
   4. Protect the personal safety of users or the public.

7. Third-Party Advertisements / Promotions

The Website may use third-party advertising companies to serve ads to Users. Such companies may use information relating to the User's visits to the Website and other websites to provide customized advertisements. The Website may also contain links to other websites that may collect personally identifiable information. The Company is not responsible for the privacy practices or content of any linked third-party websites, and the User expressly acknowledges that any associated risks are borne entirely by the User.

8. User's Consent

By using the Website or providing information to the Company through the Website, the User consents to the collection and use of the disclosed information in accordance with this Policy, including the Company's sharing/divulging of the User's information as set out in Clause 6 above.

9. Grievance Officer

In case of any grievances connected with the use of the Website, Users may write to the Grievance Redressal Officer. The Grievance Officer is authorized to address user complaints or queries and to resolve matters within 15 days from the date of receipt of the complaint.

In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are:

10. Dispute Resolution and Jurisdiction

It is expressly agreed by the Parties that the formation, interpretation, and performance of this Policy, and any disputes arising herefrom, will be resolved through a two-step Alternate Dispute Resolution ("ADR") mechanism. This Section shall survive even after the termination or expiry of this Policy and/or the Terms.

1. Mediation: In case of any dispute between the Parties, the Parties will attempt to resolve it amicably amongst themselves, to the mutual satisfaction of both Parties. If the Parties are unable to reach an amicable solution within thirty (30) days of one Party communicating the existence of a dispute to the other, the dispute will proceed to arbitration as detailed below.
2. Arbitration: If the Parties are unable to amicably resolve a dispute through mediation, the dispute will be referred to a sole arbitrator appointed by Parbat Herbal, whose award shall be final and binding on both Parties. The Parties shall bear their own costs for the proceedings, although the sole arbitrator may, at their discretion, direct either Party to bear the entire cost. The arbitration shall be conducted in English, and the seat of arbitration shall be Mumbai, Maharashtra, India. Courts in Mumbai, Maharashtra shall have exclusive jurisdiction over all matters arising out of or in connection with this Policy.