Welcome to Parbat Herbal (“we”, “our”, or “us”). By accessing or using www.parbatherbal.com, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our website.

1. About Us

Parbat Herbal is an online store offering Ayurvedic, Unani, Herbal and Food products. We strive to provide genuine products and accurate product information.

2. Eligibility

By placing an order on our website, you confirm that:

•      You are at least 18 years of age. Orders may only be placed and paid for by persons who are 18 years of age or older.

•      If you are a minor, you may browse the website only under the direct supervision of a parent or legal guardian, who must place any order and will be treated as the party legally bound by these Terms.

•      The information provided by you is true, complete, and accurate.

3. Products & Pricing

•      All prices are displayed in Indian Rupees (INR).

•      Prices are inclusive or exclusive of applicable taxes as indicated on the product page.

•      Product prices and availability may change without prior notice.

•      We reserve the right to cancel orders due to pricing errors or technical issues.

4. Product Information

We make every effort to ensure product descriptions, images, ingredients, and specifications are accurate. However:

•      Product packaging may change from time to time.

•      Images are for representation purposes and actual packaging may vary.

•      Please read the product label before use.

5. Health Information Disclaimer

Our Ayurvedic, Unani, Herbal and Food products are not intended to diagnose, treat, cure, or prevent any disease unless specifically approved under applicable Indian laws.

Information provided on this website is for general informational purposes only and should not be considered medical advice. Please consult a qualified healthcare professional before using any product, especially if you are pregnant, nursing, taking medication, or have any medical condition.

6. Regulatory Compliance

Our food products are manufactured, packaged, and sold in accordance with applicable FSSAI regulations, and our Ayurvedic and Unani products are manufactured under applicable licenses issued under Indian law. Relevant licence numbers are available on product labels or on request.

7. Orders

We reserve the right to:

•      Accept or reject any order.

•      Limit quantities purchased.

•      Cancel orders suspected of fraud or misuse.

If an order is cancelled after payment, the eligible refund will be processed according to our Refund Policy.

8. Shipping & Delivery

Shipping timelines are estimates and may vary depending on location, courier availability, weather conditions, or other factors beyond our control. Please refer to our Shipping Policy for complete details.

9. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy available on the website.

10. Payments

We accept secure online payments through approved payment gateways. We are not responsible for temporary failures of third-party payment services.

11. User Responsibilities

You agree not to:

•      Use the website for unlawful activities.

•      Attempt unauthorized access to our systems.

•      Upload malicious software or harmful content.

•      Misuse coupons, offers, or promotional schemes.

12. Intellectual Property

All website content including text, product descriptions, images, graphics, logos, trademarks, and design elements are the property of Parbat Herbal or their respective owners and may not be copied, reproduced, or distributed without prior written permission.

13. Limitation of Liability

To the maximum extent permitted by law, Parbat Herbal shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

14. Force Majeure

We shall not be held responsible for any delay or failure in performance of our obligations arising from causes beyond our reasonable control, including but not limited to natural disasters, strikes, government action, supply chain disruptions, courier or network failures, or other events of force majeure.

15. Privacy & Cookies

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data, including through cookies and similar tracking technologies, in accordance with applicable Indian data protection law.

16. Grievance Redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, the details of the Grievance Officer are provided below. You may reach out to the Grievance Officer for any complaints or concerns regarding your use of the website.

•      Grievance Officer: [Name to be added]

•      Email: parbatherbal@gmail.com

•      Phone: +91 9022238366

•      We will acknowledge complaints within 48 hours and endeavour to resolve them within 30 days of receipt.

17. Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by the laws of India. In the event of any dispute, the parties shall first attempt to resolve the matter amicably through good-faith discussion. If unresolved, the dispute shall be subject to the exclusive jurisdiction of the competent courts in Mumbai, Maharashtra.

18. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Updated versions will be posted on this page with the revised effective date.

19. Contact Us

Parbat Herbal

Address: Plot No. 36/U5, Road No. 13, Baiganwadi, Govandi, Mumbai, Maharashtra 400043, India

Phone: +91 9022238366

Email: parbatherbal@gmail.com

Website: www.parbatherbal.com